Night Manager
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Job Description
Night Manager Front Office
The Night Manager is responsible for leading the overnight Front Office operations and ensuring consistent luxury service is provided to Raffles Al areen palace guests at every interaction point. The Night Manager will be the decision maker during the night and will be critical to the management of incidents and emergencies.
Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following:
- Represents the hotel management overnight and is responsible for Front Office Operations
- Assist FOM in executing departmental goals including colleague engagement guest satisfaction loyalty program enrollment and management and upsell revenues.
- Ensures the Night Audit balances and verifies the summary of dialing transactions in the hotel.
- Determines guest relocation for nights when overcapacity and ensures a smooth relocation process.
- Takes emergency calls and ensures operational support areas are covered to provide excellent customer service. Assumes a key lead role during emergency response needs according to hotels emergency procedures.
- Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
- Lead and coach colleagues to provide luxury guest service.
- First point of contact for escalations to identify and resolve guest concerns in an urgent manner either in person or in writing.
- As Manager on Duty serve as a resource and support to all departments to ensure a smooth overall operation of the hotel in the absence of Department Heads and other Managers.
- Develop implement and maintain upsell incentive program to motivate employees and maximize hotel revenue.
- Manage train develop and motivate all colleagues reporting to this position.
- Provide assistance with blocking/inventory management.
- Meet and Greet VIPs escort to room and follow up on the comfort of their stay as required.
- Support in creating a culture that will achieve superior colleague satisfaction as measured in the annual Employee Engagement Survey.
- Carry out any other duties and responsibilities as assigned
Qualifications :
- Previous experience in a supervisory or management role within the hospitality industry preferably in a night shift capacity.
- Relevant industry study Post graduate Diploma in Hospitality Management
- Valid First aid certificate
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to remain calm under pressure and handle emergency situations efficiently.
- Strong problemsolving skills and attention to detail.
- Proficiency in hotel management software and front office systems.
- Flexibility to work night shifts including weekends and public holidays.
- Full drivers licence essential
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
