Fairmont Gold Agent
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and update profiles
- Maintain detailed knowledge of the Fairmont Gold Lounge menu & daily specials at all times
- To be familiar with the beverage service including glasses used and appropriates garnishes
- Following up restaurants financial LQA TrustYou and Forbes targets on a daily basis
- Anticipate and service of guests requirements at all times
- Following up daily financial targets of area/division
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Ensure service stations are constantly cleared and restocked during service
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report
- Maintains the HACCP standards as required
- Follow Hotel Evacuation Policy in case of an Emergency
- Attend all necessary briefings and training sessions as instructed by the Manager
- Handle financial procedures according to guidelines set by the finance department
- Identify potential problems and anticipate guest needs ask for assistance before service breakdown occurs
- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
- All issues and negative guest feedbacks needs to be properly reported on glitch system
- Follow care program at all times and report issues through the system to maintenance
Qualifications :
- The successful candidate must be adaptable and flexible with a proven record of tact and diplomacy
- Impeccable attention to detail
- Excellent interpersonal and Frensh / English communication skills both written and verbal
- Selfmotivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work gracefully under pressure
- Food and Beverage serving experience required
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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