Bellperson

What is in it for you: 

• Employee benefit card offering discounted rates at Accor properties worldwide 
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks
• Access to our companymatched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly pay rate of $20.65 $23.60

What you will be doing:

• Acknowledges guests and visitors and greets incoming and outgoing guests by name
• Escorts the guest and identifies the safety and security features of the hotel while ensuring that each guest
• is treated with the highest level of guest service and professionalism
• Transports luggage to guest room hangs garment bag and places luggage on luggage stand or in appropriate area as directed by guest
• Explains the features and functions of the room to guest ensuring that all equipment is functioning properly
• Tags and marks luggage for business leisure and tour guests.  Records and stores luggage and deliveries efficiently and accurately
• Responds quickly to guest complaints or requests for information reservations and confirmations in an accurate and pleasant manner and ensures appropriate action is taken
• Assists with the security of the hotel through participation in the Emergency response team in the event of a fire alarm or other crisis
• Ensures that only registered guests and patrons use the Reception Lobby
• Answers internal and external telephone calls with the highest level of professionalism and service
• Other duties as assigned

Qualifications :

Your experience and skills include:

• A minimum of one (1) year of recent experience (in the last 5 years) as a Porter or Doorperson or in a position demanding a luxury standard of constant guest/customer service. Individuals pursuing or having completed a postsecondary education in Hospitality require a minimum of four (4) months of such recent experience.
• A valid BC Class 5 drivers license (must provide a drivers abstract reflecting a history of responsible driving)
• Comprehensive and current knowledge of local attractions events restaurants and transportation information
• Impeccable grooming and presentation
• Demonstrated ability to work well independently with minimal supervision and as a teamplayer with proven success in relationship building
• Ability to provide excellent service and exceed expectations
• Proven ability to solve problems and make decisions in a personable manner
• Proficient in English language both verbal and written
• Must be able to handle a multitude of tasks in an busy dynamic environment while remaining calm  
• Must be available to work flexible hours including overnight shifts
• Must be comfortable wearing a Bluetooth ear piece
• Excellent knowledge of surrounding area is an asset
• Working outdoors in all weather conditions including heat cold rain and snow

Remote Work :

No

Employment Type :

Fulltime