Reservation Executive
Reservation Executive
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Job Description
Main Duties:
Administration
- Liaise with different departments for smooth and coordinated work.
- Should ensure that the team members are adhering to the Human Resource policies.
Customer Service
- Maintaining guest profile and updating the same on regular basis
- Ensure to interact with the guests & enable the team to understand guest requirements
Financial
- Responsible for maintaining high level of room sales by up selling.
- Adhere to Accor guidelines for all the financial related procedures
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
Operational
- Adhere to the Standard Operating Procedures & policies.
- Ensure maximum room occupancy within agreed overbooking policy
- Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- Ensuring all calls are handled according to Resa Vision training
- Check the grooming and hygiene of the team.
- Conduct briefing for Reservation team
- Communicates with FOM all information likely to be interest to them
- Preparing the reservation team with different rate query and training the team
- To practice up selling of rooms
- Ensuring that the team strives for achieving the budget and goals of the department
- Ensuring that the guest special requests are taken care of.
- Ensuring that the airport pick up and drop is communicated to concierge chief well in time
- Ensuring the all VIP to be marked on the system as VIP
- Making sure that the Opera system does not have double guest profile
- Ensuring that the field picked up in Opera are accordingly to the guest information
- Reports to be in proper manner
Personnel
- Ability to accept responsibility;
- Self confidence motivation drive and tenacity;
- Ability to enhance organizational performance;
- Ability to think strategically inductively and creatively;
Other Duties
- Ensure cleanliness of all areas under the supervision
- Helping other department in case of emergency.
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety and the health and safety of others in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job which may be assigned by the Management.
Qualifications :
Your experience and skills include:
- Guest focused personality is essential
- Prior experience working with Opera or a related system experience is an asset
- Strong interpersonal and problem solving abilities
- Fluency in English additional languages are a plus Point.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
