Guest Experience Front Office - Team Leader
Guest Experience Front Office - Team Leader
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Salary Not Disclosed
1 Vacancy
Job Description
About the job
As Guest Experience Team Leader you will report to the Guest Welcome Manager and will lead by example providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest upholding our Novotel and Accor brand standards. This is a permanent full time position 38 hours per week.
Key responsibilities:
- Assist the Front Office Leadership team in the smoothly and efficient Front Office operations of the Hotel
- Working alongside the team. Proactively handling guest complaints and requests professionally and efficiently
- Train and direct the team to provide exceptional guest service at all times
- Always uphold a positive cando energy pertaining to guest and workplace challenges
- Provide a structured and consistent onboarding and training experience for Front Office team members
- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and upselling the properties facilities and rooms.
Qualifications :
About you
Experience:
- A person who is looking to take that next step towards a leadership position
- Previous experience using OPERA Cloud checking in and out guests in a 200 Hotel
- A driven problem solver with a creative approach to delivering the ultimate guest experience
- The ability to multitask work well under pressure and think on your feet to resolve issues & guest complaints is essential
- Proven strong Microsoft office skills and clear communication
- Committed to driving Loyalty (ALL Livelimitless) and memorable guest experiences
- A positive enthusiastic attitude and the ability to work a flexible rotating 7day roster including weekends and public holidays.
- A flexible and adaptable approach to be able to respond to a variety of different work situations
Please note: Full working rights for Australia required we are unable to sponsor for this position.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
