IT Desktop Support Team Leader
IT Desktop Support Team Leader
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Job Description
IT/Desktop Support Team Leader Lead Innovate and Excel in a Thriving Legal Tech Company!
Are you a handson technical expert with a flair for leadership and a passion for customer service Step into an exciting role as an IT/Desktop Support Team Leader where youll guide a talented team of five deliver cuttingedge technical support and shape the future of IT services for a thriving industryleading legal tech company.
Why Youll Love This Role:
- Hybrid flexibility: Enjoy a perfect balance with 3 days in the office and 2 days from home.
- Stunning CBD office: Work in a modern space with a fully equipped kitchen games rooms and a huge balcony offering breathtaking city views.
- Unbeatable perks: Start your day with free baristamade coffee and breakfast stay fit with a free gym membership and enjoy team events that foster a fun and collaborative culture.
- Rewards galore: Take advantage of recognition programs designed to celebrate your achievements.
About the Role:Reporting to the IT Manager youll take charge of leading and mentoring a small team of desktop support engineers across Australia. From troubleshooting issues for 400 internal users to driving key technology projects your leadership and technical expertise will be critical to maintaining exceptional service delivery and team development.
Key Responsibilities:
- Lead and inspire: Mentor and guide a team of five desktop support engineers ensuring highquality technical support and professional growth.
- Tech wizardry: Support users with Windows 11 troubleshoot and resolve complex technical issues and manage escalations efficiently.
- Collaborate and innovate: Work closely with the IT Manager and Systems Administrators on server support infrastructure maintenance and IT projects.
- Service excellence: Oversee ticket management prioritize tasks and maintain topnotch client service adhering to ITIL principles and SLA commitments.
- Proactive problem solver: Address technical challenges across desktop mobile devices and network environments delivering seamless user experiences.
What Youll Bring:
- Proven leadership: At least 12 months of experience leading or mentoring IT teams with a knack for fostering collaboration and achieving exceptional outcomes.
- Technical expertise: 35 years of handson experience in IT support with deep knowledge of Windows 11 Microsoft Servers Active Directory and Office 365 administration.
- Clientfocused mindset: A commitment to delivering outstanding customer service and maintaining a professional solutionsdriven approach.
- Problemsolving finesse: Expertise in troubleshooting and resolving complex IT issues with a proactive cando attitude.
Whats in It for You
- Be part of an awardwinning workplace that prioritizes employee experience growth and wellbeing.
- Gain exposure to cuttingedge technologies SOE deployment and IT Service Management processes.
- Work in a dynamic and supportive environment that celebrates teamwork and innovation.
- Enjoy the satisfaction of shaping a highperforming team and driving impactful IT projects.
Ready to LeadIf youre ready to take the next step in your IT career and thrive in a role that blends technical challenges leadership and incredible perks we want to hear from you! Apply today to join a team thats redefining success in the legal tech space.
Employment Type
Full Time
