FB Team Leader
FB Team Leader
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer relations
- Develops high quality relationships with guests from the moment they arrive and throughout their stay in order to foster loyalty.
- Enquires whether guests are satisfied throughout their experience
- Takes into account and anticipates guest needs
- Conveys the hotel image
Professional techniques / Production
- Determines the best organisation (production distribution storage etc) according to existing infrastructure and equipment
- Supervises stock rotations for soft and alcoholic drinks and catering supplies and identifies any needs
- Supervises and checks the bar restaurant menu presentation
- Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
- Coordinates with the departments close to the F&B department (front office reservation etc)
- Guarantees that equipment is kept clean and well maintained in line with hygiene regulations
- Ensures equipment remains in good condition and signals any needs for technical intervention
- Ensures compliance with legislation governing the sale of beverages
Team management/ Talent & Culture
- Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.
- Develops employees motivation and team spirit by creating a good working atmosphere
- Integrates and trains employees providing support for skills development
- Ensures that employees are well presented (uniforms personal hygiene etc)
- Helps employees improve their skills and provides support.
Commercial / Sales
- Is familiar with all the hotels services and promotes them to encourage guest loyalty
- Respects requests from the Sales Department and fulfils the customer promise
- Increases sales through his/her innovative and creative approach and reliable advice
- Promotes the special offers and full range of products
Management and administration
- Manages the products available for guests
- Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
- Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.
Hygiene / Personal safety / Environment
- Ensures that the workplace remains clean and tidy
- Knows and ensures application of the hotels security regulations (in case of fire etc)
- Ensures the safety of people and property in the hotel
- Respects the hotels commitments to the Environmental Charter (saving energy recycling sorting waste etc).
Qualifications :
- Previous experience in a supervisory role.
- Previous customer servce expereince.
- Ability to work under pressure.
- Salary expectations: 12.70 13.20 per hour.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
