Shift Leader - Front of House
Shift Leader - Front of House
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Pret A Manger Shift Leader Front of House
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shopand kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be handson when required
- Assign duties amongst team members to match individual productivity rates skillsets and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Pointsof Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind Be Honest Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the teams knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently and to the highest standard
WELLLOVED SHOP
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers the team or sales
- To ensure the shop is clean safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA)principles proactively monitoring Pret Standards and seeing the shop through the customers eyes
- To demonstrate due diligence and report and escalate any quality issues
SHOP PROFITABILITY
- To maximise sales labour efficiency and profit through the support of the Big 4 (Forecasting Rota Ordering& Production)
- Carry out ordering accurately and in line with the business needs
- Lead monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Prets Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
Employment Type
Full Time
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