Guest Service Associate - FB
Guest Service Associate - FB
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
Primary Responsibilities
- Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management
People Management
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints requests or inquiries regarding the food and services.
- Establish and maintain seamless coordination & cooperation with all departments of Novotel Hyderabad to ensure maximum cooperation productivity morale and guest service.
Operational Management
- Responsible for set up of all operating equipments and ensure to inspect linen and condiments before the service.
- Ensure to be familiar with all dishes on the menu.
- Ensure clearance of all soiled chinaware glassware silverware from the guest table and reset the table for the next arrival
- In the absence of the Food & Beverage Supervisor ensure to take guest orders advice guests on specials menu options.
- Ensure to be familiar with the property lay out fire exits and elevator locations.
- Report any equipment malfunction emergency situations or suspicious persons to the Food & Beverage Supervisor.
- Ensure that breakage pilferage and spoilage are kept to a bare minimum.
Qualifications :
Knowledge and Experience
- Secondary / High school education / Hotel Management Degree
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- No experience is required
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Selfmotivated and energetic
- Must be wellpresented and professionally groomed at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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