Reservation Supervisor
Reservation Supervisor
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
What you will be doing:
- Provide supervision to Reservations team to ensure department standards and policies are adhered to making recommendations where necessary to reach overall performance goals
- Ensure information provided to guests is accurate and individualized
- Attend to all guest queries in a prompt professional manner to ensure a high level of guest satisfaction
- Coach Reservations Agent in areas of upselling crossselling and ongoing skill set knowledge
- Monitor daytoday operations to ensure call volumes are managed in the most efficient manner possible administrative duties are completed and productivity is maximized
- Assist Reservations Manager in preparing daily weekly and monthly reports
- Assist in the coordination of new rate offers including rate building determining operational flows communicating offers to the hotel community and deficiency testing
- Ensure smooth shift changes with proper passon to the next shift
Qualifications :
- Minimum 12 years previous experience within similar role
- Good communications skills both written and verbal in Bahasa Indonesia and English
- Proven leadership skill by managing of a small team
- Working experience in 5* hotel operation is highly regarded
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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