Part Time Guest Service Agent
Part Time Guest Service Agent
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
- Provide passionate knowledgeable and friendly service to external and internal guests at all times
- Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
- Check guests in and out of the Property accurately and in a timely manner
- Greet all guests that come into contact with the Front Office department in a friendly manner ensuring that the guest name is used at all times
- Handle guest enquiries and provide information on local attractions give directions as required
- Take reservations as required in the absence of the Reservations Team.
- Answer all telephone calls within three rings in a professional manner according to brand standard
- Organise and distribute the delivery of guest messages and mail
- Record guest comments for the information of the Head of Department
- Set up guest accounts accurately
- Reconcile cashier floats at the completion of each shift maintaining an accurate float
- Document all transactions and alterations to accounts
- Carry out transactions foreign currency accurately
- Collect payment of accounts and issue receipts accordingly
- Ensure all guest details are fully updated on PMS system to ensure Property information is correct
- Ensure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program
- Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service
- Read all communication material at the commencement of each shift
- Ensure special requests are actioned appropriately and in a timely manner
- Maintain the cleanliness and the presentation of the front desk at all times
Qualifications :
- Previous customer service experience preferably in a Hotel environment
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera.
- The ability to work a flexible 7day roster.
- Exemplary written and verbal communication skills
- Wellpresented with a natural ability to build rapport both in person and over the telephone
- Strong focus and passion for hotel operations
- Ability to deliver excellent customer service
- Ability to provide prompt and efficient service including upselling advantageous
- Selfmotivated with positive and professional attitude
- Proven ability to multitask work under pressure and think on your feet
- Wellpresented with a natural ability to build rapport both in person and over the telephone
- Good interpersonal skills with ability to communicate with all levels of team members
- Flexible and able to embrace and respond effectively to change
- Role model in Accor values and Heartist culture
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Key Skills
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