NOC Surveillance Operator
NOC Surveillance Operator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Hello
Please check the below job descriptoin and let me know if you are comfortable.
Role : NOC Surveillance Operator
Location: Bethpage NY (Day 1 onsite)
Duration : 12 Months.
The NOC Surveillance Operator will execute processes and procedures as outlined by NOC management and where fit and will make suggestions as to updates to these procedures.
This involves working in night shift
Job summary and Responsibilities
- Perform basic network support including conducting daily administrative duties supporting maintenances perform monitoring of all network infrastructure.
- Generally perform troubleshooting and initial triage of issues with the potential of impacting 20000 or more subscribers at any given time.
- React quickly efficiently and effectively to alarms received for supported infrastructure.
- Responsible for tracking call volume into Altice (primarily via the Remedy ticket tracking system). Must be able to monitor incoming tickets with an eye for developing trends and identifying potential issues
- Document system problems escalate and take appropriate actions according to departmental procedures. Must ensure issues are updated hourly which includes adding notes to the Outage Board updating Remedy tickets contacting Command Center/ROC offices and sending out notifications when necessary
- Ability to analyze raw data and reports to provide management with a coherent picture of call trends and outage trends.
- Handle all interdepartmental escalations for individual customers issues performed via Remedy email and telephone communication.
- Ability to speak to our customers in professional manner to gather additional details of their issue during an outage situation and/or confirm resolution. Also guide customers through established troubleshooting procedures to identify and resolve their individual issue.
- Work closely with the Contact Centers NOC Level 3 Technical Team NOC Technicians and responsible business departments (BISC Digital Services OSP ISP) during all outage conditions. Identify problems with respect to Network Backbone RF Plant and CMTS/Hardware video infrastructure provisioning BISC Server and applications. Coordinate with the applicable departments to ensure that all possibilities/issues are communicated. Perform necessary checks to validate resolutions.
Primary skills/experience
Network alarm monitoring
DHCP TCP/IP
Cisco routers switches
How are the primary skills/experience applied
NOC operation and ticket management
Secondary skills/experience
Remedy ticketing
Cisco Arris CMTS
Cable modems
WiFi
How are the secondary skills/experience applied
NOC operation and ticket management
Thanks
Jitendra Kashid
Account Manager
Cell: 1 (972)
Madeh IT Solutions
321 North Central Expwy McKinney TX 75070
Employment Type
Full Time
