Fairmont Gold Supervisor
Fairmont Gold Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Fairmont Gold Manager responsibilities and essential job functions include but are not limited to the following:
Responsibilities
- Consistently offer professional friendly and engaging service
- Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
- To monitor maintenance of the physical Fairmont Gold product
- Review all Fairmont Gold reservations to ensure requests are met
- Ensure the highest possible revenues are generated for Fairmont Gold working with the Front Office team on daily upsell programs
- Handle guest concerns and react quickly logging and notifying proper areas
- Train all Fairmont Gold Attendants
- Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
- Provide exceptional Concierge information to our guests about local and area attractions
- To follow department policies procedures and service standards
- To follow all safety policies
- Other duties as assigned
What is in it for you:
- Paid time off
- Medical Dental and Vision Insurance 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Sustainability Committee
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Physical Demands
This position requires:
- Frequent standing and walking throughout shift
- Occasional kneeling pushing pulling lifting up to 20lbs.
- Occasional ascending or descending ladders stairs and ramps
Required Education and Experience
- Previous guest service experience required
- Previous Property Management System experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline an asset
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
