Events Coordinator
Events Coordinator
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
MAIN RESPONSIBILITIES
Duties
- Handle enquiries for events via email or phone during the shift communicate immediately and provide a reply or confirmation within a reasonable timeframe
- Take every opportunity to increase hotel revenues by upselling food and beverage and rooms
- To create and carry out the preparation of the function sheets and any amendments to them. To ensure that these amendments are issued to the head of departments
- Manage and work within a variety of budgets and ensure eventsarealwaysprofitable
- Ensure a prompt input of reservations and data for all group enquiries & bookings
- Ensures a clear line of communication with other departments for special requests or other reservationrelated matters
- Clear communication with all staff in relation to all group related topics
- Ensure Accor brand and company standards are implemented and updated
- Ensure security and safety procedures are updated and implemented
- Promotes positive working environment by developing positive team spirit
- Providing outstanding customer service
Customer Relations
- Provide efficient friendly and professional service to all guests
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call the Manager on Duty if difficulties arise
- Work together with trust so that colleagues and management meet the goals of the department/Hotel
- Treat customers and colleagues from all cultural groups with respect sensitivity and transparency
- Take every opportunity to be a salesperson by actively selling special promotions and facilities available within the Hotel
NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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