Director of Operations
Director of Operations
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Not Disclosed
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1 Vacancy
Job Description
Reports To: General Manager
Supervises:
General Purpose: Plans and manages the rooms and related areas of operations of the hotel to achieve customer (guests employees corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and longterm planning and daytoday operations of the rooms and related areas. Recommends the areas budgets/forecasts and manages expenses within approved budget/forecasts constraints. The major areas of responsibility/management include the front office/guest services housekeeping engineering security and gift shop. Participates in total hotel management as a member of the Hotel Executive Committee.
Specific Responsibilities:
- Manage the human resources in the department in order to attract retain and motivate the employees; hire train develop empower coach and counsel conduct performance and salary reviews resolve problems provide open communication vehicles discipline and terminate as appropriate.
- Develops recommends implements and manages the departments annual budget business plan forecasts and objectives to meet/exceed management expectations.
- Implement company programs and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests staff and company assets.
- May assume the responsibilities of the General Manager in their absence.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested of new hotel openings.
- Lead the monthly P/L review in GMs absence.
- Visit other properties for openings and when needed.
- Conduct weekly documented walkthroughs with housekeeping and engineering
- Participate in and become knowledgeable in the sales process.
- Participate in revenue management meetings.
- Participates and troubleshoots in IT related matters.
- Be visible within the property and recognized as a leader across all departments.
- Head the completion of the monthend executive summary.
- Work with the Controller to ensure all key dates are achieved for all financial related matters.
- Learn the management agreement and be able to comply with all covenants.
- Work with HR to be sure that orientations training new hire paperwork team member rallies and employee relations are strong.
- Other duties as assigned by your supervisor or manager.
Qualifications :
- Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession. This includes experiential knowledge required for management of people and complex problems.
- Ability to study analyze and interpret complex activities and/or information in order to improve practices or develop new approaches.
- Ability to make decisions with only general policies and procedures available for guidance.
- Supervisory/management skills.
- Must possess ability to negotiate convince sell and influence professionals and/or hotel guests.
- Excellent communication skills are required to communicate both in person and via telephone with guests associates and corporate contacts in a professional and extensive manner.
- Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.
- Must be able to accomplish any task required of associates within assigned departments.
- Ability and tolerance to manage a diverse work force and to relate to people from a variety of backgrounds.
- Demonstrates experience and skill at creating culture of care concern and accountability.
- Committed to great customer service with a passion for promoting the company internally and externally.
- Must pass a background check.
Education/Formal Training:
- A four year college degree or equivalent education/experience.
Experience:
- Three years of employment in a related position in the hospitality industry.
Travel Requirements:
- Limited travel associated with corporate training offsite meetings etc.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
