Guest Experience Agent
Guest Experience Agent
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
What youll do
We are looking for a Guest Experience Agent to join the preopening team at SLS Barcelona. Under the guidance of the Guest Experience Manager you will be responsible for providing a naturally friendly helpful and responsive level of service to all our guests from arrival to departure.
- Greet and assist guests in a warm courteous and professional manner.
- Accommodate general and unique requests.
- Inform guests of the facilities and all the things to do in the hotel including providing information on our restaurants and bars.
- Analyze customer feedback and reviews to continuously improve overall rating scores and metrics.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner aiming for swift and satisfactory resolution and striving to resolve issues to ensure guest satisfaction.
- Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information and recommendations for attractions restaurants and services.
- Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns.
- Report any issues to the correct department and check to ensure the work has been completed.
- Proactively keep an eye on all our public area spaces whether its spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost.
- Maintain a positive and friendly attitude at all times even when working to achieve solutions to challenges.
Qualifications :
What we are looking for...
- Minimum of 2 years of Front Office/Guest Relations experience preferably in an upscale or lifestyle brand hotel.
- Previous experience with preopening of a hotel is a big plus.
- Someone who understands celebrates and embraces the SLS brand values.
- Ability to multitask and work in a fastpaced environment.
- Proactive positive energetic dynamic emphatic teamworker with a highlevel attention to detail and passion for hospitality.
- You are naturally a confident person who is able to approach people and initiate conversation.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good your team guests and colleagues alike. You make a positive impact.
- You learn quickly and adapt to SLSs unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- Youre up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard supports each other and has fun along the way.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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