Group Reservations Coordinator
Group Reservations Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A Career that lets your passion shine:
- Handle all aspects of group reservations from initial inquiry to booking confirmation ensuring timely and accurate communication with clients.
- Coordinate with the sales and events teams to understand group requirements and tailor offerings to meet their needs.
- Collaborate with other hotel departments such as Sales & Marketing Front Office Housekeeping and F&B to ensure smooth execution of group stays.
- Maintain detailed records of group reservations including room blocks special requests and billing information.
- Assist in resolving any issues or concerns related to group bookings providing exceptional service to enhance guest satisfaction.
- Stay updated on hotel facilities services and promotions to effectively upsell and crosssell to group clients.
Qualifications :
What you will bring to the role:
- Previous experience in hotel reservations preferably in a luxury hospitality environment.
- Excellent communication and interpersonal skills with the ability to build rapport with clients and colleagues.
- Strong organizational and multitasking abilities with a keen eye for detail.
- Proficiency in hotel reservation systems property management systems (Opera Cloud) and Microsoft Office suite.
- Ability to thrive in a fastpaced teamoriented environment while maintaining a positive attitude.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
