Incident Management Consultant JDE ServiceNow HYBRID - Des Moines IA
Incident Management Consultant JDE ServiceNow HYBRID - Des Moines IA
Posted on :
17-10-2024
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Job Description
Work Location: HYBRID Des Moines IA (2 days/week onsite).
Duration: 6 months
Responsibilities:
- Provide support for JDE primarily in Finance module and other surrounding interfaces and peripheral systems
- Triage andor resolve Incidents prioritize and thereafter track to closure in ServiceNow
- Provide fix for issues or drive issues to resolution by escalating to respective stakeholders
- Assist compliance team with their Audits as needed
- Lead andor support Root Cause Analysis RCA
- Work on bulk data update requests
- Identify and lead problem management tickets to eliminate or Shift Left or automate
- Documentation Standard work creation resulting in left shift
- Process gap identification and remediation
- Generate ideas for incident reducing automation
- Maintain recurring issue tracker and remediation plan
- Month end monitoring and support process status communication
- Work from client office based out in Desmoines Iowa and serve as a liaison between IT and business users
- Work closely with the LTIMindtree project manager and client business teams
- Coordinate with LTIMindtree team based out in India and USA
Skills:
- Possess good understanding of Accounts Payable Accounts receivable General Ledger Fixed Assets Project Cost Management business processes
- Experience in oil and gas industry is preferable
- Must have experience of leading a JDE Support project in an onsiteoffshore model
- Must understand the JDE SDLC process test script creation and should be able to handle functional testing ICRP and UAT
- Oracle JD Edwards Finance Consultant
Required Skills : Oracle Applicationsservicenow
Basic Qualification :
Additional Skills : Supply Chain Security SpecialistCRM / ERP
Background Check : No
Drug Screen : No
Employment Type
Full Time
Key Skills
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