VIP Concierge

Elevate your career as a VIP Concierge where youll curate unforgettable experiences for our elite guests. Join a dynamic team dedicated to delivering unparalleled luxury service and enjoy the opportunity to cater to the needs of highprofile clientele. Bring your passion for hospitality to life in a role where every interaction creates lasting memories.

Starting Rate of Pay: $24.67 per hour.

We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $29.08 per hour. 

Job Duties Include:  

Reporting to the VIP Concierge Manager responsibilities and essential job functions include but are not limited to the following:

• Assist in coordinating all phases of the guests stay from prearrival arrival and follow up after departure to ensure the highest level of guest service and a seamless experience is provided
• Assist VIP and high profile guests with preparation of activity itineraries and ground transportation when applicable
• Meet and greet whenever possible and ensure personal contact at a minimum of once during the guests stay
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• Must be available for shift work including weekends mornings and evenings
• To provide a courteous and professional service at all times utilizing our Concierge Service Essentials to turn moments into memories for our guests
• To provide accurate and detailed information about dining and lounge areas and all other hotel related services
• To provide accurate and detailed information in regards to our Resort Activity offerings  in addition to assisting with reservations
• To offer assistance to all guests in making reservations and arrangements for dining activities and tours; for example horseback riding limousine services theatre tickets sporting events
• Lead by example and sustain an environment of Respect Integrity Teamwork Accountability Excellence and positive employee relations
• To provide correct and accurate information on tourist sites and activities including being well versed in their individual company policies and procedures
• To assist guests with their various inhouse requests through Royal Service Manager
• To assist guests with Dining information and reservations through our Open Table Guest Centre reservation system
• To assist guests with Resort Activity and Spa information and facilitate reservations as requested in UrVenue.
• To assist guests with Golf information and liaise reservations as requested
• To log reservations create confirmations and itineraries provide information and be well versed on the ALICE application
• To assist with any special requests the guest may have
• Other duties as assigned

Qualifications :

Your Skills & Qualifications:

• Minimum 2 years previous Hotel experience in Front Office Guest Services Concierge or Royal Service
• Les Clefs dOr membership an asset or are currently working towards membership
• Exceptional interpersonal and organizational skills; written and verbal communications skills
• Strong guest service orientation and a passion for delivering outstanding service
• Degree or Diploma in Hospitality Management is an asset
• Food & Beverage Experience an asset
• High attention to detail
• Second language is an asset
• Strong guest service orientation and a passion for delivering outstanding service
• Exceptional interpersonal and organizational skills; written and verbal communications skills
• Excellent knowledge of MicrosOpera PROPERTY Manager
• Strong working Knowledge of Microsoft Office Suite
• Ability to work independently and prioritize responsibilities
• Complete knowledge of all hotels facilities and tourist attractions/ activities in the Town of Banff
• Clean driving record and Class 5 license

Remote Work :

No

Employment Type :

Contract