PennDOT - TAS1 A4 SC2 Asset Manager
PennDOT - TAS1 A4 SC2 Asset Manager
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Job Description
Requirements:
***This requisition requires a virtual interview via Microsoft teams.
Skills:
ITIL Foundation Certification
Minimum of 24 years experience with BMC Remedy (version 20.02) or equivalent ITSM tool
Strong working knowledge of the CMDB and Asset Management methodology tools terminology and industry best practices
Excellent communication skills listening verbal and written including meeting management and facilitation.
Excellent organization skills with proven ability to manage multiple assignments and priorities successfully delivering with high quality.
Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles
Proficient using all Microsoft applications (Word Excel Outlook and Teams)
Description of Duties:
Serve as the backup Asset Manager.
Develops and implements processes and procedures for tracking and analyzing software hardware and equipment through the lifecycle.
Provides day to day operational & maintenance support of production issues troubleshooting/debugging and resolving of issues related to Asset Management module in Remedy and Service Now.
Conducts annual inventory audit and develops processes and procedures for consistency.
Performs bulk uploads of asset data.
Identifies and performs audits on asset data.
Develops and maintains asset related foundation data.
Develops asset reports for users and management.
Creates user accounts site information hardware and product categorizations and support groups.
Participates in user acceptance testing.
Manages fixed and floating licensing for Asset Management Module.
Creates end user documentation.
Develops and conducts training.
Employment Type
Full Time
