Health Club Receptionist - Azure Beach Club
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
Health Club Receptionist Azure Beach Club
This position serves as the first point of contact for our guests visiting the Health Club ensuring they feel welcomed and receive the best customer service experience.
- Process all incoming and outgoing calls accurately and courteously.
- Welcome guests on arrival register and issue locker keys according to departmental standards and procedures.
- Assist health club guests as well as other cashiering duties.
- Liaise closely with other relevant departments to ensure that guests requests and needs are met.
- Update and maintain repeat guest history system.
- Handle health club guests complaints and comments tactfully and efficiently.
- Handling guests mails messages and answering phone calls.
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
- Be vigilant regarding inhouse credit matters and act upon any discrepancies.
- Alert Security or Duty Manager of suspiciouslooking person(s) / articles.
- Maintain complete knowledge of all food & beverage services outlets and other services/features.
- Be fully conversant with hotel fire & life safety/emergency procedures.
- Attend all briefings meetings and trainings as assigned by management.
Qualifications :
- Minimum 12 years of experience in a similar position in Spa Recreation Fitness or Hospitality industry
- Diploma in Tourism / Hospitality Management
- Good English communications skills
- Ability to speak other languages and a basic understanding of local languages will be an advantage
- Good interpersonal skills
- Knowledge in computer software
- Customeroriented with a positive attitude and pleasing personality
- Ability and willingness to perform under stress
- Positive and high energy level
- A willingness to go the extra mile to ensure guests needs are met
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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