Supervisor

Roles and responsibilities

• Oversee day-to-day operations of the cleaning team, ensuring they are focused on cleaning-related tasks.
• Coordinate and delegate cleaning responsibilities and oversees overall performance of the site team and sub-contracted services.
• Coordinate and manage cleaning shifts, personnel schedules, and service delivery.
• Guarantee adherence to cleaning standards in accordance with industry best practices.
• Professionally handle the scope and Key Performance Indicators (KPIs) to enhance the company's positive image and reputation.
• Conduct fundamental cleaning training for staff, providing knowledge on standard machinery.
• Conduct daily briefings before work commencement, covering essential work details for the staff.
• Demonstrate familiarity with the proper use of cleaning chemicals, equipment, and machinery.
• Record staff attendance, maintain daily attendance records, and implement an effective documentation structure and key work processes for the contract. Communicate regularly with the client for daily reporting.
• Execute toolbox talks in line with the plan issued by the Manager, ensuring staff attendance and comprehension.
• Support the implementation of the computer-aided facility management (CAFM) system in the contract to enhance reporting efficiency and administrative effectiveness. Provide advice to the team and CAFM departments on schedule changes and suggest improvements.
• Competently work with any CAFM system for updating and closing work orders.
• Interact confidently with clients to address their needs and concerns.
• Organize cleaning schedules and efficiently allocate resources.
• Report cleaning-related tasks and Health, Safety, and Environment (HSE) incidents.
• Define cleaning task requirements and provide support for cleaning surveys and estimations as needed.
• Conduct regular inventory audits of fixed assets and monitor the use of cleaning chemicals and other cleaning consumables or hygiene products
• Perform random audits and quality control checks for entire site operation
• Prepare material requests for ordering from main stores or procurement, preventing any shortfall of standard consumables and materials on-site.
• Assist the Manager in establishing a clear, transparent real-time reporting scheme for the contract on a daily, weekly, and monthly basis.
• Generate completion reports and monitor consumption of resources.
• Ensure all tasks are managed within the set budget and meet client satisfaction.
• Reinstatement of site storage facilities in line with BICSc standards.
• Able to work on remote locations and multiple sites.
• Controls and review all sub-contracted services on site and conduct quality audits
• Contract retention 100%.
• Internal Work Relationships within Group:
• Compliance with all HSE regulations and BICSc
• External Work Relationship within Group:
• Subcontractors: execution of assignment, site progress, Daily Progress reports, interaction with client.
• Close coordination with the entire cleaning team on ground

Desired candidate profile

• Education Qualification:
• Minimum Completion of Secondary Level of Education
• BICSs certification
• Experience:
• Currently holds a Valid Qatar Driving License (Mandatory)
• Minimum of 5-7 years of experience working as a supervisor or senior supervisor in Middle East
• Exposure to a multicultural environment
• Trouble shooting and problem-solving experience
• Experience in deep cleaning activities
• Experience and understanding of CAFM usage and functions
• Behavioral Skills:
• Time Management
• Basic Knowledge on using MS Offices
• High level of customer orientation/understanding
• Strong staff Management
• Operation Management (Planning & Organizing)
• Cleaning procedures and techniques
• Excellent verbal and written communication
• Commitment to equality and diversity.
• Generate completion reports and monitor consumption of resources.
• Ensure all tasks are managed within the set budget and meet client satisfaction.
• Reinstatement of site storage facilities in line with BICSc standards.
• Able to work on remote locations and multiple sites.
• Controls and review all sub-contracted services on site and conduct quality audits
• Contract retention 100%.
• Internal Work Relationships within Group: