Customer Service Representative Remote
Customer Service Representative Remote
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Job Description
Location: Lisbon Portugal
Start Date: October 23 2024
Language Requirement: French
Schedule: Monday to Friday (including bank holidays): 2 shifts
- 07:00 AM to 04:00 PM (Rotational shifts)
- 08:00 AM to 05:00 PM (Rotational shifts)
Days Off: Weekends
Type of Contract: CDD (Contrat Dure Dtermine) 6 months
Work Model: Remote (Coimbra to Algarve)
Base Gross Salary: 895 EUR per 14 months
Performance Bonus: Up to 100 EUR per 12 months
About the Company:
Join our team at Cloud Company B2B located in Lisbon specializing in providing exceptional customer service to our clients in French. We offer a dynamic work environment with remote opportunities across Portugal.
Key Responsibilities:
- Provide professional and efficient customer service to clients in French via phone email and chat.
- Handle inquiries and resolve issues promptly and accurately to ensure customer satisfaction.
- Work closely with other team members and departments to optimize customer service processes.
Candidate Profile:
- Fluent in French (written and spoken).
- Previous experience in customer service or a related field is preferred.
- Excellent communication skills and a customeroriented approach.
- Ability to work rotating shifts including early mornings and occasional bank holidays.
- Remote work experience or flexibility to work remotely across Coimbra to Algarve regions.
Additional Information:
- This position offers a competitive salary with a performance bonus and opportunities for professional development.
- The contract duration is 6 months under a CDD agreement.
- The hiring process includes an application review language assessment and 12 interviews with the client.
Application Process:
To apply please submit your CV and a cover letter highlighting your relevant experience and why you are interested in joining Cloud Company B2B as a Customer Service Representative. We look forward to reviewing your application and welcoming you to our team!
Remote Work :
No
Employment Type
Full Time
