Front Desk Associate
Front Desk Associate
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Job Description
JOB DESCRIPTION:
This position is responsible for providing customer service and front desk duties to all customers and will include ground operations aircraft cleaning and security for inbound/outbound flights. Direction is provided by the Airline Station Leader with supervision under the Airport Director.
ESSENTIAL FUNCTIONS/TYPICAL TASKS:
(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar related or a logical assignment to the position.)
1. Represent the airline to its passengers and assist passengers in ticket sales and reservations including reservation changes
2. Passenger checkin including the movement of checked baggage
3. Provide airline information to passengers as required
4. Greet passengers as they enter the terminal and provide directions to the airline ticket counters
5. Assist in passenger boarding
6. Assist in the preparation and completion of all paperwork associated with the aircraft movement
7. Load and unload baggage of various weight and dimensions to and from aircraft and applicable airport baggage areas
8. Marshal in/out aircraft
9. Required to complete all computerbased training and onthejob training within the 60day timeframe upon hire.
10. Required to do monthly computerbased training
11. Perform related tasks as required.
KNOWLEDGE SKILLS AND ABILITIES:
The Front Desk Associate is expected to be friendly prompt and courteous. You will assist people who are checking in making reservations rebooking a flight and checking in baggage. They will also escort passengers to the boarding gate push wheelchairs when needed and answer any questions that passengers may have. You will be required to know the procedures for unaccompanied minors law enforcement officers Hazmat and the guidelines for accepting airfreight. Agents are required to help calmly resolve customer complaints. The ability to deal well with sometimes impatient or angry customers can be an important part of the job. Provide information by public address system or otherwise about aircraft boarding including news such as flight delays and cancellations due to weather or mechanical problems with the aircraft.
EDUCATION AND EXPERIENCE: This is an entrylevel position and any necessary training will be provided by the airline. Front Desk Associates should be high school graduates or equivalent and be at least 18 years old. You will need to have basic math skills and will usually handle money for tickets. Customer service or sales background with an airline is preferred but not required.
PHYSICAL REQUIREMENTS: Agents must have the ability to repeatedly lift luggage that may weigh up to 60 or more pounds. Front Desk Associates will be required to perform other jobs including baggage handler ramp agent gate agent and more. Must have the ability to enter ticket information and check scheduling via computer. Agents should have computer proficiency with a minimum typing skill of 30 wpm.
Skills :
Employment Type
Full Time
