Team Lead
Team Lead
Posted on :
17-10-2024
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Job Description
Introduction
The Team Leader for Content Moderators is responsible for guiding and developing the moderation team ensuring adherence to policies and maintaining highquality content standards.
Key skills and experience
- Diplomas degree in Business Administration Management or a related field;
- Good command of English (Especially in Reading and Writing);
- Have at least 1 year of experience in customer support service analysis;
- Proficient skills with MS Office and Google Drive;
- Able to join our training session;
- Ability to work on public holidays;
- Having good communication skills is an advantage;
- Able to work on shifts weekends and public holidays.
Responsibilities
- Supervise team members and be able to arrange or cover members working shifts if necessary;
- Provide accurate valid and complete information by using the right methods/tools;
- Handle clients complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
- Meet personal/teams targets;
- Keep records of issues/problem for further investigation;
- Follow communication procedures guidelines and policies;
- Work with managers about clients feedback.
Remote Work :
No
Employment Type
Full Time
Key Skills
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