Bilingual Customer Service Representative
Bilingual Customer Service Representative
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (Permanent)
Our client an international manufacturing company that has its US headquarters in WNY is looking for a Bilingual Spanish Customer Service Representative. The qualified candidate will be fluent speaking and writing in English/Spanish. The position is open due to retirement.
Responsibilities:
- Provide highest levels of service to customers on a daily basis
- Maintain professionalism while addressing customer inquiries & issues addressing individual needs promptly
- Update and maintain customer accounts ensuring information is uptodate and accurate
- Manage order processing by gathering/confirming information entering into Planning System processing change orders and managing sales returns
- Update customers on the status of their orders issue resolution etc.
- Collaborate with various internal departments Sales Accounting/Finance Production etc. to ensure positive customer experiences
- Ensure timely deliveries and resolve issues as they arise
- Follow up with customers to ensure satisfactory experiences
- Work well both independently and in a team environment
- Work on several special projects at a given time ensuring completion in a timely manner
- Other duties as assigned/as necessary
Details:
- Position is full time direct hire
- 100% inoffice
- Standard 40 hours/week 8:00am 5:00pm
- $23.00 $27.00 per hour depending on experience
- Excellent benefits including great Health 401k Match and PTO
- High School diploma or GED required
- Must be fluent in Spanish verbal and written
- 1 years customer service experience
- Good computer skills
- Strong problemsolving abilities and analytical skills
- Great interpersonal and communication skills (written and verbal)
- Strong organization skills and time management skills
- Strong attention to detail
- Selfmotivated
- Relocation not available
- Candidates must be authorized to work in the United States; Visa sponsorship is not available
- All employees and applicants please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: ;
Employment Type
Full Time
