Senior ITSM Asset and configuration management specialist
Senior ITSM Asset and configuration management specialist
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10years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Design configure and implement an Asset and Configuration Management Database that integrates seamlessly with existing Asset Management systems.
- Define and establish best practices for asset and configuration management within the organization.
- Create and maintain the base level for configuration items (CIs) and related information in the CMDB.
- Ensure that all ICT hardware and software assets are known recorded and easily accessible to relevant stakeholders.
- Maintain and manage the relationships between CIs ensuring accurate representation of the services systems and applications utilized by the business.
- Collaborate with crossfunctional teams to support integration and alignment of IT services.
- Configure workflows and notifications within the ITSM tool to streamline asset and configuration management processes.
- Ensure workflows align with organizational objectives and enhance operational efficiency.
- Develop and maintain comprehensive documentation related to asset and configuration management processes policies and guidelines.
- Generate regular reports on asset status CI relationships and compliance with ITIL standards.
- Ensure adherence to ITIL practices and standards in all asset and configuration management activities.
- Conduct regular audits and reviews of the CMDB and asset records to ensure data integrity and compliance.
- Provide training and mentorship to team members and IT staff on asset and configuration management best practices and tools.
- Act as a point of contact for advanced queries related to asset management and the CMDB.
Requirements
- National Diploma in IT or equivalent (mandatory).
- ITIL Intermediate Certification (mandatory).
- ITIL Managers/Expert Certification (advantageous).
- Project Management Certification (PMP PRINCE2 or equivalent preferred).
- 8 years of relevant experience in IT asset management configuration management or related roles.
- Proven experience in designing and managing CMDBs and ITSM tools.
- Strong understanding of ITIL principles especially related to Asset and Configuration Management.
- Familiarity with ITSM tools (e.g. ServiceNow BMC Remedy) and asset management systems.
- Proficiency in configuring workflows and notifications within ITSM platforms.
Design, configure, and implement an Asset and Configuration Management Database that integrates seamlessly with existing Asset Management systems. Define and establish best practices for asset and configuration management within the organization. Create and maintain the base level for configuration items (CIs) and related information in the CMDB. Ensure that all ICT hardware and software assets are known, recorded, and easily accessible to relevant stakeholders.
Education
National Diploma in IT or equivalent (mandatory). ITIL Intermediate Certification (mandatory). ITIL Managers/Expert Certification (advantageous). Project Management Certification (PMP, PRINCE2, or equivalent preferred). 8+ years of relevant experience in IT asset management, configuration management, or related roles. Proven experience in designing and managing CMDBs and ITSM tools. Strong understanding of ITIL principles, especially related to Asset and Configuration
Employment Type
Full Time
