Service Manager of Toro
Service Manager of Toro
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Salary Not Disclosed
1 Vacancy
Job Description
What Awaits You:
- Employee Perks: Enjoy exclusive discounts at the Fairmont Chicago and Accor properties worldwidefor you and your family.
- Complimentary meals at our onsite employee cafeteria.
- Lifelong Learning: Sharpen your skills through tailored programs at our Academies.
- Impactful Work: Contribute to our Corporate Social Responsibility initiatives.
- Health and Financial WellBeing: Benefit from comprehensive medical and dental coverage a 401K plan and convenient direct deposit.
- Limitless Growth: Explore career development opportunities within Fairmont Chicago and beyond. The sky truly is the limit!
Your Role: Elevating Culinary Excellence
As the Service Manager of Toro youll be supporting the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership passion and commitment will ensure exceptional operating results a thriving team and consistently delighted guests. Heres what youll be doing:
Your Responsibilities:
GuestCentric Service:
- Consistency: Deliver professional friendly and engaging service to our valued guests. Every interaction matters. Ensure that guests have a positive dining experience by maintaining high standards of service.
- Warm Reservations: Engage with guests in a professional manner to arrange reservations making them feel welcome and valued.
- Special Requests: Coordinate and follow up on special guest requests collaborating seamlessly with colleagues and management teams.
- Guest recognition: Manage and build a database of special requests and guests profiles on Open Table or Host software..
- Operational Balance: Juggle operational administrative and colleague needs adeptly.
- Guest feedback: Manage and address proper customer complaints and special requests promptly and professionally.
System Management:
- Policy Adherence: Maintain a comprehensive understanding of company property and departmental policies and procedures.
- Reservation System: Manage the Open Table online reservation system efficiently. And be consistent with updating database and reservations.
- Menu Engineering: Communicate with management feedback from guests for the menu items and experience.
Collaboration and Leadership:
- Culinary Synergy: Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience.
- Forecasting and Scheduling: Skillfully manage labor resources oriented towards service standards.
- Efficient Operations: Work independently to ensure smooth daytoday operation without supervision and along with culinary flow.
- Event and reservations: Manage waitlists and special events and seating arrangements to maximize efficiency.
Team Engagement and Development:
- Meetings and Reporting: Attend designated meetings and contribute insights.
- Champion Initiatives: Assist with Silverware programming and obtain designated Avero reports.
- Guest Feedback: Assist with Scores and Trust You responses.
- Continuous Learning: Participate in ongoing training activities.
- Manuals and standards: Develop trainings oriented towards manuals and high standard service sequence.
- Team Management: Continuously engage team members and correct coach and counsel where necessary
Corporate Compliance and Accuracy:
- Menu and Practices: Ensure compliance with corporate standards in menus and operational practices.
Qualifications :
Qualifications and Skills:
- Experience: Previous Food & Beverage experience in a leadership role is essential.
- Experience working with LQA or similar quality standards is essential.
- Techsavvy: Proficient in Microsoft Windows applications.
- Education: University/College degree in a related discipline is preferred.
- Interpersonal Skills: Strong problemsolving abilities and excellent communication.
- Reliability: Highly responsible and reliable.
- Pressure Handling: Ability to work well under pressure in a fastpaced environment.
- Team Player: Collaborate cohesively as part of a team.
- Guest Focus: Remain calm courteous and attentive to guest needs at all times.
- Knowledge of restaurant management softwares and POS.
- Flexibility: Ability to work a exible schedule including weekdays weekends holiday and nights.
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Occasional kneeling pushing pulling lifting
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
