To manage the overall operation of the restaurant following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.
KEY ROLES & RESPONSIBILITIES
- Motivate discipline direct and supervise the work of all employees in the restaurant
- Develop and maintain training programs to ensure a high degree of staff professionalism
- Manage daytoday operations of the restaurant
- Handle complaints and make effective service recovery
- Ensure standards are being followed in accordance with F&B policies and procedures
- Ensure all employees have full product knowledge
- Regularly inspect food & beverage quality
- Follow established and proper Accounting procedures
- Hold monthly onetoone staff meetings to establish and monitor targets and achievements and update performance logs accordingly
- Conduct daily roll plays and ensure employees adhere to grooming standards
- Develop maintenance schedules
- Liaise with stewarding on inventory and breakage control
- Maintain daily log book maintaining clear and concise information on the operations.
- Establish guest database with preference records of regular guests
- Schedule employees to maintain Hotels service standards within budgeted labour costs
- Assign responsibilities to subordinates and conduct regular performance checks
- Implement weekly cleaning schedules for operating equipment
- Manage organization and cleanliness of departmental areas by conducting weekly walkthroughs with Hygiene Manager Housekeeping and Engineering Department
- Control stock of all equipment in the restaurant
- Constantly monitor staffs appearance attitude and degree of professionalism
Qualifications :
- Service focused personality is essential and previous leadership experience required
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts actions and opportunities clearly with strong networking skills
- Ability to lead by example believe in a strong team culture and set the scene for high performance
Remote Work :
No
Employment Type :
Fulltime