Sales Manager
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
The Role
- Under the general guidance and supervision of the Director of Sales implements all sales activities and maximizes business opportunities in the specific area of responsibility.
- To drive manage and maintain robust positive relations with all travel trade key accounts and business partners of MH&R and the hotel.
- Generates and maintains customers of travel trade segment through various sales activities (face to face sales calls telephone calls entertainment)
- Maintains a high level of exposure for the hotel through direct sales telephone fax and written communications.
- Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts management for a comprehensive client servicing achieving targets and maximum productivity
- Provide service that is sincere warm and enthusiastic ensuring guests & colleagues satisfaction at all times.
- Take time to familiarise yourself with all guests and colleagues and be committed to service excellence.
- To promote efficiency confidence courtesy and an extremely high standard of social skills.
- To generally promote and ensure good interdepartmental relations
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
- Maintains the highest standards of professionalism ethics and attitude towards all hotel guests clients staff and employees.
- Maintains professional business confidentiality.
- To adhere to Company and Hotel rules and regulations at all times.
- Good knowledge of S&C Microsoft Office and Microsoft outlook. Uses technology available for reports communication and client correspondences.
- Flexible to adapt to sudden increase in working hours as per business needs
Key Deliverables and Responsibilities
Planning & Organizing:
- As directed plans sales trips or attends trade shows and exhibitions under the direct approval and guidance of the DOS and where applicable in coordination with International Sales Offices.
- Arranges site inspections of hotel and hosts trips
- Responsible for developing potential clients database for future business opportunities
- Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms catering and other facilities and services) for the hotel.
- Ensures that selling strategies are adhered to during negotiations and up selling opportunities whenever possible.
- Attends all pre and post MICE as required arranged by the Events Management Department
- Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms catering and other facilities and services) for the hotel.
Qualifications :
- Bachelors Degreein Hospitality Management
- Minimum of three years of hotel sales experience
- Proven ability to build relationships and find new business: prospecting networking site inspections and sales calls
- Excellent verbal and written communication skills and strong attention to detail
- Keep abreast of industry trends and share information with all staff
- Excellent organizational skills with the ability to prioritize tasks and juggle many tasks simultaneously
- Proactive mindset to anticipate and support changes in our business
- Conformity to the highest standards of personal integrity and ethical behavior
- Exceptional customer service abilities
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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