Guest Service Agent - Part Time
Guest Service Agent - Part Time
Posted on :
17-10-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
We are looking for a parttime Guest Service Agent who has a passion for engaging with and assisting guests and colleagues. You will support the Front Office Duty Manager with daily tasks at Reception and create a welcoming space for our guests. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne and to join the Accor group.
Your responsibilities will include:
- Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
- Assisting with reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
- Taking and directing all incoming calls
- Sharing information about the hotel and the local area with our guests
- Assisting guests with luggage
- Maintaining the presentation of the front desk and hotel lobby
Qualifications :
- Availability to work a rotating roster including early mornings evenings weekends and public holidays. Occasional overnight shifts may be required.
- Excellent written and verbal communication skills
- Ability to work in a fastpaced environment and to prioritise tasks
- Proficiency in Microsoft Office and good keyboard skills
- Knowledge of the RMS property management system would be an advantage however training will be provided for the right candidate
- Familiarity with Melbourne and the ability to make recommendations to guests is desirable but not essential
- Current RSA or willing to obtain prior to commencement
- You must have current working rights in Australia. We are unable to provide sponsorship for this role.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Key Skills
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