Shiftleader mf
Shiftleader mf
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Job Description
About Mvenpick Hotel Brussels Airport
Mvenpick Hotel Brussels Airport is a modern and elegant hotel ideally located near Brussels Airport. Our hotel is renowned for its hospitality comfort and excellent service making us a popular choice for both business and leisure travelers. As part of the Accor Group we are committed to upholding the highest standards of customer satisfaction. We are looking for a dedicated Shift Leader Reception to play a key role in our reception team ensuring our guests have an unforgettable experience.
Job Description
As Shift Leader Reception you will be the central figure at the reception desk. You will coordinate daily operations support the team and ensure every guest is warmly welcomed and assisted with the highest level of service. Prior experience with Accor standards is an asset allowing you to immediately contribute to the premium service quality that Mvenpick and Accor are known for.
Responsibilities:
- Supervise the reception team and coordinate daily activities.
- Greet guests handle checkins and checkouts and respond to guest inquiries and requests.
- Ensure adherence to Accor guidelines and procedures.
- Lead the team in delivering excellent hospitality following Accors service and quality standards.
- Handle guest complaints and issues in a professional and friendly manner.
- Train and develop new and current team members.
- Process payments and ensure accurate administrative records.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Assist management in operational decisionmaking and improvements.
Qualifications :
Your Profile:
- Minimum of 2 years experience in a similar role within the hotel industry preferably with Accor Group experience.
- Familiarity with hotel reservation systems (experience with Accor systems such as Opera is a plus).
- Strong organizational and communication skills.
- A high sense of responsibility and attention to detail.
- Flexible availability willing to work shifts including weekends and public holidays.
- Proficiency in Dutch English and French both spoken and written.
- A friendly guestoriented attitude with the ability to stay calm under pressure and work as part of a team.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
