German Customer Support Specialist In Porto
German Customer Support Specialist In Porto
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you passionate about providing topnotch customer service
Were looking for a dedicated Customer Support Specialist to join our team! If youre detailoriented proactive and thrive in a fastpaced environment this could be the ideal role for you!
Role Overview:
Deliver exceptional customer service by handling inquiries and resolving issues through various channels. Collaborate with your team to ensure customer satisfaction and continuously improve support processes.
Key Responsibilities:
- Customer Assistance: Respond to customer inquiries via phone email and chat offering detailed product information and solutions.
- Issue Resolution: Assist with troubleshooting and resolving customer issues ensuring timely and effective outcomes.
- Support Process Improvement: Collaborate with your team to refine support strategies and optimize the customer experience.
- Account Management: Help manage customer accounts process orders and assist with product returns and exchanges.
- Feedback Collection: Gather feedback from customers to help improve service quality and product offerings.
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
Why Join Us:
- Competitive Salary: Get rewarded for your expertise with a competitive compensation package.
- Language Bonus: Receive additional compensation for your German language proficiency.
- Meal Allowance: Enjoy a meal allowance during work hours.
- Health and Life Insurance: Comprehensive coverage for your peace of mind.
- Onsite Work Environment: Be part of a supportive and communicative team.
- Relocation Package: Support to ensure a smooth relocation experience.
Ready to take your customer support skills to the next level Apply now and well be in touch!
Remote Work :
No
Employment Type
Full Time
