Italian Speaking Reservations Agent In Malta
Italian Speaking Reservations Agent In Malta
Posted on :
17-10-2024
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Job Description
As an ItalianSpeaking Reservations Agent you will be responsible for managing reservations and providing outstanding customer service to our Italianspeaking guests. Your primary duties will include:
Location: Mosta Malta
ONLY LOCAL CANDIDATES*
Some of your tasks may include:
- Handle incoming reservation inquiries via phone email and online platforms.
- Assist guests in making modifying and canceling reservations accurately and efficiently.
- Ensure all reservations are processed accurately in the booking system.
- Manage room inventory and maximize occupancy through effective yield management techniques.
- Provide personalized assistance to Italianspeaking guests addressing their inquiries concerns and special requests promptly and professionally.
Qualifications:
- Italian C2 level
- English B2 level minimum
- Previous experience in reservations customer service or hospitality is preferred but not required.
- Strong communication and interpersonal skills with a customerfocused approach.
- Excellent organizational and multitasking abilities with attention to detail.
- Proficiency in computer applications including reservation systems and Microsoft Office Suite.
- Ability to work efficiently under pressure in a fastpaced environment.
- Flexibility to work shifts including evenings weekends and holidays.
Benefits:
- Competitive salary commensurate with experience.
- Training and development opportunities to enhance your skills and career growth.
- Employee discounts on hotel stays dining and other amenities.
- Friendly and supportive work environment within a dynamic team.
Remote Work :
No
Employment Type
Full Time
Key Skills
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