IVR Application Developer
IVR Application Developer
Posted on :
16-10-2024
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Job Description
JD:
We are looking for a Senior Application Developer to join our Customer Service Team.
The ideal candidate should have at least 5 years of experience in one or more of the following:
- Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP VXML SQL XML REST)
- Software development in an object orientated programming language; ability to design develop and support advanced IVR applications.
- Knowledge of PBX architecture telecommunication network services and contact center systems.
- Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic as well as the integration of dissimilar SIP telephony systems.
- Strong understanding of contact center operation including key metrics and workforce management needs
- As well as experience with management and development of speech recognition systems and grammars
- Working Knowledge of Genesys Cloud is a plus.
Employment Type
Full Time
Key Skills
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