IT Support Analyst
IT Support Analyst
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Job Description
Emp Type : W2 or 1099........ (No C2C)
Visa: H1B OPT H4EAD GCEAD L2 Green Card US Citizens (Only USA Applicants)
Workplace Type: Onsite HoustonTx
Experience: 4 Yrs
Typical task breakdown:
Monitor Equipment through Caterpillar Marine Digital Tools
Review equipment alerts.
Act on alerts with Technical Lead CORE Manager Fleet Manager and customers.
Provide comments on actions.
Cross Reference Digital tools while troubleshooting.
Provide technical information to Customers Fleet Managers and Dealers for service with Trouble calls.
Document issues and status through the Sales Force Platform.
Communicate noted issues to Customers through the Sales Force Platform.
Interaction with team:
High level of interaction across multiple teams is expected.
Education & Experience Required:
High School Diploma GED or Equivalent
13 yrs. working on machinery such as combustion engines hydraulic systems or pneumatic devices.
13 yrs. working with analytical data utilizing quantitative analysis preferably in data science or engineering.
Technical Skills (Required)
Knowledge of engineering principles internal combustion engine and operational practices control system logic driven equipment and processes
Working knowledge and mechanical skill set including the use of hand tools measuring tools.
Knowledge of products
Ability to collaborate with different teams.
Strong analytical skills
Soft Skills (Required)
Strong Corporate behavior as this role is customer facing.
written and verbal communication.
Please forward your resume and contact details to / or can call on
.
Employment Type
Full Time
