Technical Support Engineer

Emp Type : W2 or 1099........ (No C2C)

Visa: H1B OPT H4EAD GCEAD L2 Green Card US Citizens (Only USA Applicants)

Workplace Type: Onsite ChillocatheIL

Experience: 4 Yrs

Positions Contributions to Work Group:

The successful candidate will join the Resource Industries (RI) GCIO IT team based in Mossville IL reporting to an IT Manager. The role is to assist RI engineers by acting as the site support liaison for all their needs.

The Analyst will work closely with the engineering business partners and IT teams from United States and other locations.

In this role the Analyst will have the opportunity to develop integrate and support IT infrastructure solutions to solve business problems.

The Analyst will work very closely with business partners to build demands evaluate hardware and software needs and support enterprise IT and cybersecurity initiatives.

Typical task breakdown:

Working directly on technical problem identification and resolution

Working independently or as part of a team on complex infrastructure technology

components that may be used by one or more applications or systems.

Diagnose troubleshoot and resolve hardware software or other network and system problems

Perform data backups and disaster recovery operations

Participate in integrated testing and acceptance of infrastructure components

Work with IT leadership and facility management on various IT security needs

Interaction with team:

Onsite with 1 team lead and a large team that they will be working with.

Work environment:

Onsite.

Education & Experience Required:

Degree strongly preferred with 4 years experience.

Technical Skills (Required)

Must be able to configure and troubleshoot issues regarding desktops workstations and laptops.

Must understand Microsoft Office Suite and be able to Install/Configure applications.

General Networking skills such as TCPIP settings on a PC some knowledge of

how VPN and Routers work; able to diagnose troubleshoot and resolve hardware software or other network and system problems and replace defective components when needed.

Understanding of IT Service Management and ITIL based support processes.

(Incident Management Change Management Problem management) Strong communication skills be an innovative thinker have strong problemsolving skills work well in a team environment and possess strong customer relationship and customer support skills.

Experience in helpdesk and IT site support roles.

Degree or equivalent experience desired

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Requirements Analysis: Knowledge of tools methods and techniques of requirement analysis; ability to elicit analyze and record required business functionality and nonfunctionality requirements to ensure the success of a system or software development project.

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications databases and technology platforms

Soft Skills (Required)

Attention to detail.

Excellent communication skills

Disqualifiers/Red Flags:

If the resume does not list where the candidate is currently residing the resume will be DQ.

Please forward your resume and contact details to / or can call on.