Receptionist

Roles and responsibilities

Enter service appointments on the SAP retail system and track customer arrivals
Ensure all telephone calls are taken and answered
Take customer inquiries and ensure the customers are called back by the concerned department
To greet the customers with a smile, guide them customers and assist them when needed
Monitor the front office, reception, and customer lounge
Manage parking area and refreshment area as per Honda standards

Required Skills To Be Successful

Communication skills
Customer management skills
Microsoft Office proficiency
Front Desk Management:

Greet and welcome visitors, clients, and guests in a professional and friendly manner.
Manage the reception area to ensure it is tidy, organized, and presentable.
Communication:

Answer phone calls, screen and direct calls to appropriate personnel, and take messages as necessary.
Handle inquiries via email and in person, providing information about the organization and its services.
Appointment Scheduling:

Manage and schedule appointments and meetings for staff and executives, coordinating calendars as needed.
Maintain an organized appointment book and notify relevant personnel of upcoming meetings.
Administrative Support:

Perform general administrative tasks, including filing, data entry, and maintaining office supplies.
Assist with the preparation of reports, documents, and presentations as needed.
Visitor Management:

Maintain a visitor log and issue visitor badges, ensuring security protocols are followed.
Inform staff of visitor arrivals and provide assistance as needed.
Collaboration:

Work closely with other administrative staff and departments to ensure smooth office operations.
Support various departments with additional administrative tasks as required.
Mail and Package Handling:

Receive, sort, and distribute incoming mail and packages.
Prepare and send outgoing mail and packages as needed.
Problem-Solving:

Address and resolve any issues or complaints from visitors or clients promptly and professionally.
Escalate issues to management when necessary.

Desired candidate profile

• Familiarity with office procedures and administrative tasks.

Key Skills:

• Communication Skills: Excellent verbal and written communication skills for effectively interacting with visitors and staff.
• Interpersonal Skills: Friendly, approachable demeanor with strong customer service skills.
• Organizational Skills: Ability to manage multiple tasks efficiently, prioritize effectively, and maintain attention to detail.
• Technical Proficiency: Proficient in using office equipment (e.g., phone systems, printers) and software applications (e.g., Microsoft Office Suite, CRM systems).

Personal Attributes:

• Professionalism: Maintain a professional appearance and demeanor while representing the organization.
• Adaptability: Flexibility to handle changing priorities and unexpected situations with a positive attitude.
• Problem-Solving: Strong ability to address visitor inquiries and resolve issues promptly and effectively.
• Team Player: Willingness to collaborate with colleagues and support various departments as needed.

Additional Requirements:

• Knowledge of basic office management procedures and practices.
• Familiarity with scheduling software and customer relationship management (CRM) systems is a plus.
• Ability to handle sensitive and confidential information with discretion.