Sales Manager

Roles and responsibilities

Sales Manager supports the Sales Team through analysis and reporting of results and trends, recommends sales approaches to expand and add business, and develops the skills and culture of the Sales Team Members.

What will I be doing?

Sales Manager, you will be responsible for working closely with the Sales Team to analyse market trends, report results and develop a Sales Team to execute the selling strategy and achieve business objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analyse local market trends and develop new business leads
Maximise all Revenue opportunities
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
Negotiate room rates/packages with corporate clients
Ensure the Sales Team Members are developed effectively and generate a culture of high quality standards and pro-active selling
Develop and implement creative local marketing channels including social media sites
Work within current business strategies and recognise potential opportunities
Communicate with all departments as required within each hotel
Attend Sales events when required
Report on a weekly/monthly basis appointments, calls made, and list of business leads
Answer customer queries in a timely and suitable manner
Sales Strategy Development: Create and implement effective sales strategies and plans to achieve revenue goals and market share objectives.
Team Leadership: Manage, mentor, and motivate the sales team, setting clear performance expectations and providing ongoing support and training.
Performance Monitoring: Analyze sales metrics and KPIs to track performance, identify trends, and adjust strategies as needed.
Customer Relationship Management: Build and maintain strong relationships with key clients and stakeholders to drive customer loyalty and satisfaction.

Desired candidate profile

Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Excellent organisational and planning skills
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Previous experience in sales role with the ability to close a sale
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
• Business degree, or any relevant qualification, would be advantageous