Customer Success Manager
Customer Success Manager
Posted on :
15-10-2024
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Job Description
Title : Customer Success Manager
Salary : $150K Per Annum Plus Benefits
Location : Remote
What You Will Do:
- Develop a deep understanding of your customers businesses including their objectives and success criteria for a relationship commerce program and how it fits into their longterm and shortterm goals
- Understand your customers organizational landscape identify key stakeholders and build solid relationships with client operating partners
- Anticipate customer needs identify key activities needed to push results recognize interdependencies and develop and manage project plans to ensure delivery of timely highquality customer programs and excellent customer service
- Educate customers on best practices and advise on strategies and tactics to steer relationship commerce program KPIs and exceed their business objectives
- Conduct comprehensive business reviews that demonstrate a deep understanding of your customers subscription program goals and results and provide databacked recommendations that will maximize program results
- Participate in and provide guidance for innovative crossfunctional projects for your customer
- Support internal team members and share best practices to ensure that Customer Success team goals are met
About You:
- 36 years of customer management/vendor management experience ideally with some experience working in SaaS retailtech or martech
- Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization
- Outstanding communication interpersonal and presentation skills
- Experience in webbased business or retail industry experience that includes ecommerce on major platforms such as Shopify Salesforce BigCommerce and Magento
- Desire to go beyond the basics and bring new ideas and thinking to Ordergroove and our clients
- Optimistic able to face challenging problems with enthusiasm with a willingness to roll up your sleeves to get the job done
- An ability to manage competing priorities in a fastpaced environment
- Excellent work ethic team player resourceful and a positive cando outlook
- Advanced skills in Google Suite
- BS / BA degree required
Employment Type
Full Time
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