Technical Support Specialist 3rd Line Heat Pumps
Technical Support Specialist 3rd Line Heat Pumps
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1 Vacancy
Job Description
10% of Europes CO emissions are caused by residential heating and energy bills are soaring. Aira is here to change that.
With our intelligent Aira Heat Pump at the core were making the switch to clean energytech easier and more affordablehelping Europe transition away from gas and cutting energy costs one home at a time.
Founded in 2022 and with over 800 employees Aira is driving the clean energy revolution by providing homes with modern energytech solutions including solar power battery storage and heat pumps. With a stateoftheart production facility in Poland HQ in Stockholm Sweden and hubs across the UK Germany and Italy Aira is set to install clean energy solutions in 5 million homes by 2034.
About the Role
Our R&D team consisting of over 80 talented specialists across our Stockholm and Helsingborg sites is growing. We are looking for a skilled Technical Support Specialist to provide 3rd line technical support for our advanced heat pump systems ensuring optimal performance and installation across multiple countries. You will be key to resolving complex issues and enhancing the customer experience playing a critical role in Airas success.
What you will be doing as a Technical Support Specialist:
- Troubleshoot and resolve complex heat pump issues escalated by product specialists and technicians in the UK Germany and Italy.
- Analyse data graphs and system behaviour to identify the root cause of problems.
- If needed assist with conducting lab and field tests to replicate issues and collaborate with stakeholders to develop lasting solutions.
- Occasionally travel to hubs to provide handson support and gather insights on installation practices across different countries.
- Communicate technical findings clearly write guides and create detailed documentation to share knowledge across internal teams and hubs.
- Provide both hardware and software support ensuring seamless integration of the two.
- Collaborate with internal departments to resolve technical issues related to hardware and software on their side.
What we would like you to have as a Technical Support Specialist:
- Strong knowledge of heat pump systems is essential.
- Experience in technical support roles particularly in 3rd line support.
- Analytical mindset with the ability to critically assess information and develop practical solutions.
- Experience working with electrical schematics piping and refrigeration systems is beneficial.
- Excellent communication skills both verbal and written with the ability to explain complex technical issues clearly.
- Eagerness to continuously learn and grow as a subjectmatter expert.
- Ability to create documentation and guides to educate others within the organisation.
Why Join Aira
At Aira youll be part of a dynamic forwardthinking environment where your expertise is valued and contributes directly to shaping the future of sustainable heating solutions. Join a team of talented professionals from around the world as we work together to make Aira a global leader in heat pump technology.
Whats in it for you
- Handson experience in a fastgrowing scaleup with a supportive inclusive culture and ample opportunities for career progression.
- Collaborate with diverse international teams and be involved in launching innovative products globally.
- Personal and professional development in an entrepreneurial innovative environment.
- The chance to thrive in a solutionoriented culture tackling challenges and making a tangible impact on sustainable technologies.
- Direct influence on the companys success with visible contributions to product development and market expansion.
At Aira we champion nextgeneration energy as well as diversity and inclusion. We believe that a diverse workforce fosters innovation and creativity enhancing our ability to serve customers and communities effectively. We welcome individuals from all backgrounds cultures and perspectives to join our team. Our commitment is to uphold equality and inclusivity fostering a collaborative environment where everyone can thrive and contribute to a better future for our people and the planet.
Employment Type
Full Time
