Hotel Housekeeping

Roles and responsibilities

As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:

Allocate work duties to Team Members
Perform routine inspections of all check out rooms and spot checks of all occupied rooms
Report and follow up on any maintenance defects or other issues
Inspect, routinely, service areas, store rooms and corridors
Schedule and supervise deep cleaning and any other projects
Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
Manage, efficiently, stock control and the maintenance of equipment
Provide excellent Guest service, including VIP and other special requirements
Ensure the adherence to hotel brand standards at all times

Cleaning and Maintenance:

Perform cleaning tasks in guest rooms, public areas, and back-of-house spaces, including dusting, vacuuming, mopping, and sanitizing.
Maintain cleanliness and organization in all areas according to established standards.
Room Preparation:

Prepare guest rooms for arrival by changing linens, making beds, and ensuring all amenities are stocked and in good condition.
Inspect rooms for maintenance issues, reporting any problems to the appropriate department.
Restocking Supplies:

Monitor and replenish housekeeping supplies and amenities (e.g., toiletries, linens, cleaning products) as needed.
Keep inventory of cleaning supplies and notify management of low stock.

Desired candidate profile

Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a Housekeeping supervisory role
A successful track record of managing a team
Strong organizational and analytic skills
An attention to details
Strong communication skills
A passion for delivering exceptional levels of guest service
Proficiency, preferred, with computers and computer programs, including Microsoft Office
Previous experience in housekeeping or cleaning roles is preferred but not always required.
Ability to follow instructions and adhere to cleanliness standards.
Skills:
Strong attention to detail and organizational skills.
Good communication and interpersonal skills.
Ability to work efficiently and manage time effectively.