Store Assistant

Roles and responsibilities

A Store porter will maintain the security and quality of the hotel stores so that administrative processes are managed in a timely manner.

What will I be doing?

As Store porter, you will maintain the security and quality of the hotel stores so that administrative processes are managed in a timely manner and that colleagues are well served in the hotel's operational environment. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain the security of stores and follow the correct key procedures
• Ensure that delivered items are correct and in high-quality condition
• Complete administrative duties in relation to the purchasing system
• Forward, on a daily basis, requisitions and transfers to purchasing
• Communicate with all Heads of Departments regarding stock shortages and unavailable items
• Maintain the cleanliness of all stores and delivery areas
• Conduct regular temperature checks on goods on a daily basis
• Deliver stock to correct outlets
• Ensure stock and purchasing records are always current
• Ensure requisitions are placed for all stock leaving stores
• Support monthly stock takes
• Report any maintenance and/or hazard issues to the Supervisor on duty
• Adhere to all Health and Safety procedures particularly relating to food and beverage items
• Execute on tasks/requests as instructed by the Finance Manager and/or General Manager

• Customer Service:

  • Greet customers as they enter the store and provide assistance with inquiries.
  • Address customer complaints and resolve issues to ensure a positive shopping experience.

• Sales Support:

  • Assist customers in finding products, making recommendations, and answering product-related questions.
  • Process sales transactions accurately using the point-of-sale (POS) system.

• Merchandising:

  • Stock shelves and displays with products, ensuring items are organized and visually appealing.
  • Maintain product inventory and assist with inventory counts and restocking as needed.

• Store Maintenance:

  • Keep the store clean and organized, including sweeping, dusting, and tidying up merchandise.
  • Ensure that all promotional signage and displays are updated and correctly positioned.

Desired candidate profile

A Store porter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills
• Ability to work under pressure
• Ability to work on your own or as part of a team
• Good numeracy and literacy skills
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous store experience with stock control responsibility
• High school diploma or equivalent; additional education in retail or business is a plus.
• Previous experience in retail or customer service is preferred.
• Strong communication and interpersonal skills.

• Skills:

• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic math skills for cash handling and inventory management.
• Strong attention to detail and organizational abilities.