Doorman

Roles and responsibilities

A doorman maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, parking Guests' cars as required, overseeing delivery and safe keeping of luggage, and providing others services for all Guests.

What will I be doing?

As a doorman, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A doorman with the hotel property influences the Guest's first impression, and therefore, must ensure to always offer a professional and welcoming disposition. Specifically, the doorman will perform the following tasks at the highest level of service:

Comply with Company brand standards at all times
Welcome guests on arrival and assist with their luggage
Maintain frequent contact with regular Guests and visitors
Park Guests' cars on the hotel premises, as required
Provide a driving service to Guests, as required
Ensure cleanliness and safety of all hotel vehicles
Keep up to date on all hotel services as well as VIPs and special events
Be knowledgeable on external locations, attractions, and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and guest service
Guest Reception:

Greet and welcome guests and visitors with a friendly and professional demeanor.
Assist guests with entering and exiting the building or venue.
Security and Safety:

Monitor the entrance and surrounding area to ensure a safe and secure environment.
Check identification and credentials of individuals entering the premises, as needed.
Assistance with Luggage:

Help guests with their luggage and personal belongings, offering to carry or store items as required.
Provide assistance to guests arriving or departing by taxi, shuttle, or other transportation.

Desired candidate profile

A Doorman serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience working within the hotel, leisure, and/or retail sector
A valid driver's license with no outstanding driving restrictions or infringements
Meticulous personal presentation and strong communication skills
Strong good communication skills
Calm, courteous, and discreet demeanor
A good knowledge of the area and the country in general, preferred
A passion for working on team as well as autonomously
Previous experience in hospitality or customer service is preferred.
Strong communication and interpersonal skills.
Ability to remain calm and professional in high-pressure situations.