Senior Bartender

Roles and responsibilities

As a Bartender, you will be responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulations
• Use every possible opportunity to gain knowledge in all areas of bar supervision
• Ensure all tables receive their drinks and food as requested
• Maintain the cleanliness of all equipment used during shifts
• Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times
• Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents
• Comply with Company Health and Safety, and Fire Regulations and procedures
• Adhere to the Company disciplinary policy when necessary
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
• Meet or exceed the monthly drink profit margin target

• Drink Preparation:

  • Mix, garnish, and serve alcoholic and non-alcoholic beverages according to standard recipes and customer preferences.
  • Maintain knowledge of various drink recipes, cocktail techniques, and presentation styles.

• Customer Service:

  • Provide excellent service by engaging with customers, taking orders, and ensuring their needs are met.
  • Handle customer inquiries, complaints, and feedback in a professional manner.

• Inventory Management:

  • Monitor and manage bar inventory, including ordering and restocking supplies as needed.
  • Keep track of liquor, mixers, garnishes, and glassware, ensuring everything is adequately stocked.

• Cleanliness and Organization:

  • Maintain a clean and organized bar area, including washing glassware and utensils, and disposing of waste properly.
  • Follow health and safety regulations, ensuring the bar area meets sanitation standards.

• Responsible Alcohol Service:

  • Monitor guest consumption of alcohol and ensure responsible serving practices.
  • Identify and manage situations involving intoxicated patrons to maintain a safe environment.

Desired candidate profile

A Bartender serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a similar position
• Strong knowledge of different type of beverages
• Passionate about creating cocktails
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service

• Continual Learning:

  Stay updated on industry trends, new drink recipes, and customer preferences.
  Participate in training sessions and workshops to improve skills and knowledge.
  Qualifications:
  Previous bartending experience or completion of a bartending course is often preferred.
  Knowledge of mixology and beverage preparation techniques.
  Strong communication and interpersonal skills.