Waiter

Roles and responsibilities

A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess (Server) will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient manner
Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
Ensure knowledge of menu and all products
Ensure mis-en-place is well stocked at all floor stations
Follow correct reporting procedures if faced with issues
Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
Comply with hotel security, fire regulations and all health and safety legislation
Customer Service Skills: Excellent interpersonal skills with a focus on providing a positive dining experience.
Communication Skills: Clear and effective communication, both verbal and non-verbal, with guests and team members.
Multitasking Abilities: Capacity to handle multiple tables and orders efficiently without compromising service quality.
Attention to Detail: Ability to accurately take orders and ensure guests receive what they requested.
Personal Attributes:
Friendly and Approachable: A warm and welcoming demeanor that enhances the guest experience.
Team Player: Willingness to collaborate with kitchen staff and other team members to ensure smooth service.
Adaptability: Ability to handle unexpected situations and changes in a fast-paced environment.
Positive Attitude: A proactive and enthusiastic approach to customer service.

Desired candidate profile

A Waiter/ess (Server) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations