Avaya Support
Avaya Support
Posted on :
15-10-2024
Employer Active
1 Vacancy
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Job Description
- Minimum 3 Years Experience providing Level 2 & 3 Support of AVAYA telephony systems
- Understanding of help desk system and ticketing
- Providing day to day troubleshooting
- Expertise with Avaya PBX systems; administration troubleshooting and adds/moves/changes.
- Thorough understanding of VOIP SIP QoS and Telephony
- Knowledge of IP Networks servers VM etc
- Strong communication skills both face to face and distance
- Ability to create and update diagrams documents spreadsheets etc.
The candidate will be expected to:
- Support & maintain current Avaya telecom systems and services within a Global enterprise network
- Provide end user triage and support (Elite Agents Softphone AAfD endpoints)
- Perform software changes
- Assist with installs upgrades & maintenance. Patches Cerificates capture logs wire shark etc.
- Support beyond moves adds & changes.
Qualified candidates will have relevant qualifications and handson experience with:
- Avaya Aura Suite: Communication Manager System & Session Managers
- Avaya Session Border Controllers (PSTN Internet internal and external networks)
- Avaya Agent for Desktop OneX Devices and other UC Clients
- Avaya Media Servers and Gateways
- Telco provided SIP trunks and telephony services.
Appreciation of the following will be helpful:
- Avaya AES and CTI messaging (integration with Genesys and other systems)
- Avaya methods for call recording e.g NICE and WFO
- Avaya CMS Administration and CMS Supervisor
- Avaya Experience Portal IVR
- Proactive Monitoring Tools: Avaya SAL Nectar Monitoring ThousandEyes Monitoring or similar
- SIP troubleshooting QoS and Networking
- Internet and remote working technologies
- Deploying various Avaya based projects.
Employment Type
Full Time
Key Skills
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