Restaurant Hostess

Roles and responsibilities

We are seeking a dedicated and enthusiastic Premium Dining Hostess to join our prestigious hospitality team in Kuwait. As the first point of contact for our guests, you will play a vital role in providing exceptional customer service and creating a welcoming atmosphere. You will be responsible for managing reservations, greeting guests with a warm and friendly demeanour, and ensuring a seamless dining experience. Your strong communication skills and attention to detail will help set the tone for an unforgettable dining adventure. With a focus on teamwork and professionalism, you will collaborate closely with our dining staff to uphold the high standards our establishment is known for.

Responsibilities

• Greeting guests as they arrive and ensuring that they are seated in a timely manner.
• Taking reservations and managing the waitlist.
• Providing menus and answering any questions that guests may have about the menu.
• Escorting guests to their table and presenting them with menus.
• Making recommendations on food and drink options.
• Ensuring that tables are properly set up and that the dining area is clean and tidy.
• Handling guest complaints and resolving any issues that may arise.
• Coordinating with other staff members, including servers and kitchen staff, to ensure that guests receive prompt and courteous service.
• Assisting with other tasks as needed, including answering phones and taking orders.

Desired candidate profile

Requirements

The ideal candidate will possess a minimum of one year of experience in a similar role within the hospitality industry, demonstrating a strong foundation in customer service and operational procedures. Exceptional communication and interpersonal skills are essential for effectively interacting with both guests and team members, fostering a welcoming and collaborative environment.

The ability to multitask and maintain composure in stressful situations is crucial, ensuring that service remains smooth and efficient during peak times. A solid understanding of food safety practices and health regulations is required, as this knowledge is vital for maintaining the highest standards of guest safety and satisfaction.

Candidates should exhibit strong conflict resolution and problem-solving skills, enabling them to address guest concerns promptly and effectively. Attention to detail and excellent time management abilities are key to ensuring that all tasks are completed efficiently and accurately.

Furthermore, the candidate must be adaptable and willing to work flexible hours, including evenings, weekends, and holidays, to meet the demands of the hospitality industry. A commitment to professionalism and a positive attitude under pressure will contribute significantly to the success of the team and the overall guest experience.