Real-time Data Analyst
Real-time Data Analyst
Posted on :
15-10-2024
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Job Description
Working Location: Hai Ba Trung Hanoi.
Gear Inc. is seeking a RealTime Analyst for our Moderation team. Our RealTime Analyst will work directly with the Regional Workforce Manager and be responsible for the following tasks including but not limited to:
- Monitors realtime work volume and schedule conformance via internal tool to efficiently utilize staffing resources
- Coordinates and manages sameday and/or shortterm offline event scheduling for moderation agents while maintaining acceptable performance of the center
- Analyses trends such as volume AHT latency utilization shrinkages and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
- Participates in Help Desk internal and external communications to relay how issues are impacting the centers performance
- Effectively communicate center performance and information by providing reports and updates regarding recent current and future business productivity
- Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Job Requirements
- University Degree ideally in a relevant degree such as data analysis or similar;
- Minimum of 1 year of proven experience in a relevant position;
- Proficient in English communication;
- Demonstrated ability to create and analyze quality reports;
- Advanced knowledge in realtime management analysis with strong decisionmaking skills;
- Content Moderation familiarity is a plus;
- Excellent data analysis skills with a strong logical thinking mindset; ability to organize and analyze data in a structured manner;
- Intermediate knowledge in performing root cause analysis;
- Highly proficient in using MS Excel;
- Impeccable attention to detail;
- Personal traits and selfmanagement skills are required to manage unique risks and a fastpaced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
What benefits you will get
1. Salary and Benefits
- Attractive salary and benefits and annual performance review.
- 100% compulsory insurance covered by the company after the probation.
- Premium Healthcare and Mental Health Care service for you is 100% covered by the company.
- Extra bonus per personal event (Wedding Funeral Hospitalization Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
- Annual health check annual flu vaccination.
- Fantastic internal events.
- Summer vacation (Paid days off and bonus).
- Paid leave (12 days/year).
2. Working Environment
- 5 shifts per week night shifts included (equivalent to 40 working hours/ week)
- International fun and professional working environment
- Standing desks if you like Modern hardware No dress code Free drinks (coffee tea etc.)
- English working environment.
- Training and career development opportunities.
All interested candidates are welcome to apply. Please send your resume expressing your interest to us at . Kindly note that only shortlisted candidates will be contacted by our HR team.
Remote Work :
No
Employment Type
Full Time
Key Skills
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