Treatment Coordinator

Smile Design Studio is looking for a compassionate and detailoriented Treatment Coordinator to join our team in Phoenix AZ! Our practice is known for delivering outstanding dental care in a friendly and comfortable atmosphere. If you have a passion for patient care and are eager to advance your career wed love to connect with you.

Primary Responsibilities:

• Research insurance benefits and prepare estimate on treatment diagnosed prior to discussing financial arrangements
• Studies the insurance plans that are used most frequently with patients to understand the various nuances of each plan in order to communicate more effectively
• Processes and submits insurance claims daily
• Sends information as requested by insurance companies such x rays charting narratives and other documentation for processing the claim when applicable.
• Provides insurance predetermination documentation to patients contacts the patient to make financial arrangements and schedules treatment
• Obtain a signed financial agreement specify number of payments and due dates and monitor payments
• Prepare and deliver a daily financial statement to the employer (EOD)
• Effective collection system from first call letters and beyond
• Monitors and follows up on outstanding claims
• Send accounts to appropriate final step collections
• Fully utilize online opportunities that provide information regarding patients accounts and automatic bill pay
• Educates patients as necessary regarding insurance their responsibility and basic terminology for additional information or to discuss treatment that has been denied coverage.
• Maintain delayed treatment pipeline so that patients who initially said no can say yes
• Debrief and handoff patients appropriately so that the front desk knows what was done during the consultation and the patient is accountable
• Ask patients for a referral and hand out a business card; quality care is always the best marketing
• Get a firm commitment to schedule once a financial agreement is in writing
• Write or call patients that made a special impact on the office thanking them for being our patient

Skills and Qualifications:

• Previous experience as a treatment coordinator is required
• At least 24 years of dental experience
• Previous experience with Dentrix is strongly preferred
• Relationship building
• Influencing / negotiation
• Computer skills including practice management software
• Familiarity with dental insurance protocols
• Familiarity with ADA codes
• Teamwork and leadership
• Ability to market the practice
• Creative problem solving
• Superb verbal skills with patients insurance companies third party companies/staff
• Ability to function within a team environment as a supportive and positive contributor
• Overall understanding of office philosophy and systems
• Excellent math skills and attention to detail
• Keen understanding of scheduling and financial systems in order to support the practice
• Ability to work independently
• Exceptional timemanagement and taskdelegation

Remote Work :

No